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Get the customer to the right team without explaining from scratch.
A customer who needs help hates waiting and being transferred. A department per request type and a clear history let the agent know the story from the first second.
How to set it up in minutes
- Create departments for technical support, billing and complaints, each with its own link
- The agent sees earlier calls from the same number before answering
- A complaint gets a number the customer and manager can refer back to
- A follow-up list of unanswered callers so you can call them back
- A rating and a recording for each call to measure team quality
