A real voice call, from your customer's browser to your agent's browser
No app, no line, no number to dial. The customer taps and the call starts.
The call from the first tap to the agent's notes
Audio flows directly between the two browsers with end-to-end encryption, and on restricted networks a relay server (TURN) keeps the call connected.
How a call flows
The customer opens the link
They see your departments, pick one, and optionally enter a name and number.
The call enters the queue
Available agents in the department get the ring, and the customer sees their place in the queue.
An agent answers
The voice call starts directly in the browser, with the customer's name and previous call history.
Wrap-up and follow-up
Notes, a tag and a rating. A customer who was not answered appears in the follow-up list.
Details that matter to your support team
Works on mobile and desktop
Any modern browser, nothing to install.
A smart queue
Waiting messages, a maximum wait, and the AI assistant can take over when busy.
Block nuisance callers
A block list by number or address from the manager panel.