Home / Product
Everything you need to receive customer calls in one place
From the call link to the agent panel, recording, analytics and follow-up, with no hardware or lines.
An agent panel that starts the call with the customer's context
The agent who is free gets the ring, answers in one tap, writes notes and tags the call (inquiry, complaint, order…) then ends it.
- Automatic routing to the least busy agent
- A waiting queue with messages and a maximum wait per department
- Hold or hang up calls from the manager panel
A manager sees everything, an agent sees only what is theirs
Call recording
Recordings you can play from the panel, with a retention period you set, protected by permissions.
Silent monitoring
A supervisor listens to a live call without being heard, for quality follow-up.
Ratings and quality
Call ratings, complaints and investigations in one section.
Advanced analytics
Peak hours, department and agent performance, and the missed-call rate.
Attendance and payroll
Shifts, check-in and check-out, penalties and payroll sheets.
Roles and permissions
Create roles with precise permissions and review the activity log.
Try the agent and manager panels yourself
14 days free, no credit card.
Start your free trial Talk to us